At Arpina Tech, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how we collect, use, and safeguard your information when you interact with our website and services.
1. Introduction
By accessing or using the Arpina Tech website or services, you agree to the terms outlined in this privacy policy. This policy describes how we collect, use, disclose, and protect your personal data.
2. Information We Collect
We may collect the following types of personal information when you visit our website or use our services:
- Personal Identification Information: Name, email address, phone number, shipping address, etc.
- Payment Information: Credit/debit card details and billing information when making a purchase via our payment gateway.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Information about how you use our website, including pages viewed and actions taken.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To Process Orders: To fulfill your purchase orders and deliver products such as smart door locks.
- Customer Service: To respond to inquiries, provide support, and resolve issues related to your purchases.
- Marketing: With your consent, we may send you promotional emails and updates about new products and offers.
- Website Improvement: To enhance user experience and improve the functionality of our website.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To Process Orders: To fulfill your purchase orders and deliver products such as smart door locks.
- Customer Service: To respond to inquiries, provide support, and resolve issues related to your purchases.
- Marketing: We may send you promotional emails and updates about new products and offers with your consent.
- Website Improvement: To enhance user experience and improve the functionality of our website.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
4. Payment Gateway
We use a third-party payment gateway to process transactions securely. When you purchase on our website, your payment information is handled by the payment gateway provider and is subject to their privacy policies. We do not store your credit/debit card information on our systems.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and gather analytics. These cookies allow us to remember your preferences, personalize content, and analyze site traffic.
- Types of Cookies We Use:
- Essential Cookies: Necessary for the website's functionality, such as enabling login and shopping cart features.
- Performance Cookies: Collect information about how visitors use our website, helping us improve the site’s performance.
- Targeting/Advertising Cookies: Used to deliver personalized ads or track your browsing behavior.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
6. Links to Other Websites
Our website may contain links to third-party websites (such as social media platforms, affiliates, or other partners). Please be aware that this privacy policy applies only to the information we collect on our website. We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies.
7. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners or service providers who assist in operating our business, including payment processors, shipping companies, and marketing platforms. These third parties are obligated to protect your information in accordance with this privacy policy.
We may also disclose your information if required by law, such as in response to a subpoena, court order, or government request.
8. Data Security
We take the security of your personal information seriously. We use industry-standard encryption technologies to protect your data during transmission and storage. However, no system can be completely secure, and we cannot guarantee the security of information transmitted through the Internet.
We recommend that you protect your account by using strong passwords and not sharing your login credentials with others.
9. Your Rights
As a user, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You may request that we update or correct any inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data, subject to certain conditions.
- Objection: You can object to the processing of your personal data for direct marketing purposes.
To exercise these rights, please contact us at email info@arpinatech.com
10. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date at the top of the page.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, don't hesitate to get in touch with us at:
Email: Info@arpinatech.com
Phone: +21151091025