Frequently Asked Questions (FAQ)

General Information

A smart lock is an electronic lock that allows keyless entry through methods such as PIN codes, fingerprint recognition, mobile apps, and RFID cards. It enhances security and convenience for users.

Smart locks use wireless communication technologies such as Wi-Fi, Bluetooth, or Zigbee to connect with your smartphone or smart home system, allowing you to control access remotely
  • Keyless entry for convenience.
  • Remote access control.
  • Integration with smart home systems.
  • Enhanced security features like activity logs and alerts.
While no technology is entirely immune to hacking, Arpina Tech employs rigorous security measures to minimize risks. Regular firmware updates and strong passwords further enhance security.

Purchase & Installation

You can purchase Arpina digital locks through our authorized dealers or directly from our online platform: www.Arpinatech.com

  • Dealers will brief you on product specifications and recommend suitable models.
  • Upon purchase, they will schedule an installation appointment.
Yes, all prices are inclusive of installation.
  • A technician will install the lock and demonstrate its use.
  • They will request your signature on a checklist and take a photograph for reference.

Unfortunately, we do not offer international shipping. However, you can arrange for a friend or family member to handle shipping on your behalf. Note that internationally shipped products are not covered under warranty.

Warranty & Support

Yes, warranty registration is mandatory. Register via the "Register Warranty" tab on our webpage or follow the instructions in your warranty card.

Contact our 24/7 hotline for technical support or defects. Details are available on our webpage and warranty card.

All Arpina digital locks and smart viewers are covered for 1 year (full parts and labor) from the installation date. Other products are covered for 1 year.

Usage & Troubleshooting

Most Arpina locks have backup power options, such as battery backups or manual key overrides. Always keep spare batteries handy.

Refer to the user manual or contact our support team for guidance.

Reset the lock using the master PIN or contact customer support for assistance.

Your device's software may need an update. Follow the instructions in the manual or visit our website for guidance.

Yes, multiple users can access the lock through the app.

Keep a spare mechanical key at all times. If a locksmith is required, you will bear the associated charges. In case of damage to the lock, replacement costs will apply.

Technical Specifications

Yes, email us at installment@arpinatech.com for more details. 

Some functions may require internet connectivity, but basic operations like keypad entry often work offline.

Many Arpina locks have backup power options to ensure uninterrupted access.

Yes, most Arpina locks are designed to fit standard door preparations. Ensure compatibility before purchasing.

Yes, Arpina smart locks offer keyless entry via apps, keypads, fingerprint scanners, and voice commands.

Yes, many Arpina locks are designed to withstand various weather conditions. Check the specific model's weatherproof rating.

Yes, you can lock or unlock your doors remotely using a smartphone app.

Yes, with the landlord's permission, smart locks can be installed temporarily and removed when the lease ends.

Additional

Arpina smart locks are designed to last up to 5 years, depending on usage and environmental conditions.

A gateway connects your smart lock to your home network, enabling remote access and integration with other smart devices.

Refer to our video tutorial for step-by-step guidance.

The Master PIN allows administrative control over the lock, including resetting codes and managing user access.

Use a (+) shaped screwdriver tip (#0, 2.5mm) to open the back cover and replace with a CR2032 battery.

Yes, Arpina products only connect to 2.4GHz Wi-Fi networks and are incompatible with 5GHz or mesh networks.